At Savannah Pet Food, we believe in providing our customers with the highest quality products and exceptional service. To ensure a smooth shopping experience, it is important to familiarize yourself with our terms and conditions. By using our website and making a purchase, you agree to abide by these terms. Please read them carefully.

Product Information

Our specialty lies in offering long-lasting, natural dog gnaw treats made from ethically and sustainably raised ostrich meat. Our hypoallergenic products, such as Ostrich Hip Bones and Ostrich Canes, feature a unique honeycomb structure that provides a safe and splinter-free chewing experience for dogs with allergies, intolerances, and sensitive stomachs.

Ordering and Payment

When placing an order with Savannah Pet Food, you can do so through our secure website or by contacting our customer service team. We accept various payment methods, including credit cards and PayPal, to ensure convenience for our customers. All payments are processed securely to protect your personal information.

Shipping and Delivery

We strive to process and ship orders as quickly as possible. Once your order is placed, it will be carefully packed and dispatched within 1-2 business days. We offer both domestic and international shipping options, and the estimated delivery time will depend on your location. Please note that international customers may be responsible for customs duties and taxes.

Pricing Errors

At Savannah Pet Food, we strive to provide accurate pricing information on our website. However, in the event of a pricing error on our website, marketing material or for any other reason, we reserve the right to cancel any orders. In such cases, we will refund the full amount paid by the customer. We appreciate your understanding and apologize for any inconvenience this may cause.

Returns and Refunds

We want you to be completely satisfied with your purchase from Savannah Pet Food. If for any reason you are not happy with your order, please contact us within 180 days of receiving your item to request a return. 

Once your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Refunds will be issued to your original payment method within 10 business days of receiving and inspecting the return. Please allow additional time for your bank or credit card company to process the refund.

Contact Us

If you have any questions or concerns regarding our terms and conditions, please feel free to contact us. Our customer service team is available to assist you. You can reach us by email at woof@savannahpetfood.com or by using our chat function.

Thank you for choosing Savannah Pet Food. We appreciate your business and look forward to serving you and your furry friends!